AGB
Allgemeine Geschäftsbedingungen — the general terms and conditions for translation orders.
TO BE COMPLETED — This page is a scaffold. The wording below has not been reviewed by a lawyer and must be completed before Trusted Lingo is publicly reachable.
Formation of contract
TO BE COMPLETED — When a binding contract comes into existence: at quote, at order placement, or on our confirmation. Be explicit — this determines when the withdrawal period starts.
Prices and payment
TO BE COMPLETED — Pricing basis, VAT treatment, accepted payment methods and when payment falls due.
Delivery and turnaround
TO BE COMPLETED — Whether stated turnaround times are binding deadlines or estimates, and when the clock starts.
Certification
TO BE COMPLETED — What court-sworn certification covers, and which authorities’ acceptance we do and do not warrant.
Customer obligations
TO BE COMPLETED — Legibility and completeness of submitted documents, spelling of proper names, and the consequences of late or incorrect input.
Defects and re-translation
TO BE COMPLETED — The window and process for reporting defects, and how this interacts with the free re-translation offered on some tiers.
Right of withdrawal
TO BE COMPLETED — Consumer Widerrufsrecht and the § 312g Abs. 2 BGB exception for goods made to customer specification. A compliant Widerrufsbelehrung and model withdrawal form belong here.
Confidentiality
TO BE COMPLETED — Our confidentiality undertaking and that of the sworn translators we assign.