Refund Policy
When we issue refunds, how much, and how to request one.
TO BE COMPLETED — This page is a scaffold. The wording below has not been reviewed by a lawyer and must be completed before Trusted Lingo is publicly reachable.
Before work begins
TO BE COMPLETED — Refund terms for cancellation before a translator has been assigned. State whether this is a full refund.
After work begins
TO BE COMPLETED — Whether partial refunds apply once a translator has started, and how the deduction is calculated.
Rejected translations
TO BE COMPLETED — What happens when an authority rejects a delivered translation. Reconcile this with the free re-translation promised on the Academic & Reference tier — the homepage advertises it, so the policy must match.
How to request a refund
Email hello@trustedlingo.com with your order reference and what went wrong.
TO BE COMPLETED — State the response time and the refund processing time.
Statutory rights
TO BE COMPLETED — Note that this policy does not limit consumers’ statutory rights, and cross-reference the withdrawal section of the AGB.